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FAQ

More questions? Contact us

Payment:

You can pay with IDEAL, creditcard or Paypal. As soon as we have received the payment, we will send your order as soon as possible.

Shipment:

Vinologix is a specialist in shipping wines all over the world. With their boxes, the wines can be shipped safely with carrier DPD. Cost per box is 6.50 euros for the Netherlands, up to 12 bottles. 

Shipping times are between 2 and 5 days.

Within Amsterdam we send the wine with E-bakkie. They often deliver the wines the next day! If you are not at home, they will contact you or deliver the wines to a neighbor.

For rates outside the Netherlands, please contact us. 

PLEASE NOTE: From 1 July there will be a mandatory age check for sending alcohol. So keep your ID to hand when you see that the driver is almost there, then the delivery process goes quickly and smoothly. 

Return:

Still the wrong bottle? You can return the wines unopened within 14 days. Contact us for more information.  

Catering industry: 

We already deliver to many restaurants and wine bars throughout the Netherlands. We are happy to visit you if you are also interested in natural wine in your bar or restaurant.

For questions you can contact us:

E-mail address: info@winestories.nl

Phone: (+31) 622746667

STAY UP TO DATE

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